Applications Specialist

Business Area: Corporate — IT Operations

Location: Framingham, MA

Position Code: NS1035

Position Description:

As a highly skilled Applications Specialist with experience providing software, hardware, and network support in a corporate environment, the successful applicant will support all desktop and PC/MAC workstation operations.

Position Responsibilities:

• Design, develop, implement, and maintain Access and SQL Server databases.
• Provide support for our server-based PROFORMANT Knowledge Warehouse and PROFORMANT Financial Modeling Workbench systems.
• Perform configuration and troubleshooting for networked PCs and printers in a Windows 2000 environment.
• Develop and implement efficient methods for installing computer software and firmware.
• Provide application and hardware support for mobile computing resources including laptops and PDAs.
• Develop, define and organize procedures related to Application Specialist’s responsibilities.
• Maintain records and inventory of hardware and software and other essential system information.
• Perform backup server administration duties as required.
• Provide end-user technical support to facilitate efficient and enhanced productivity of PC operating systems/applications including Windows 2000 and Office Professional 2000 Suite
• Support client projects and consulting executives by performing a range of system support duties.
• Provide communications support and processing for telephone, voice mail, and e-mail systems.
• Project a professional image and provide responsive, high-quality support.

Position Qualifications:

• Undergraduate degree preferred; vocational training will be considered depending upon experience.
• Minimum 3 years experience installing and maintaining PC and MAC workstation hardware/software.
• Minimum 2 years experience supporting a LAN environment with exposure to Server 2000 and Exchange Server 2000 (Microsoft certifications preferred)
• Extensive knowledge of Microsoft Windows 2000 and Office Professional 2000 applications (Microsoft Office User Specialist certifications preferred)
• Excellent presentation, communication (both oral and written), and teamwork skills.